Have you ever been in a workplace situation where a supervisor has made a decision that you didn’t agree with? Did you wish that you could ask someone else what they thought of the decision; whether they would have done the same thing? The peer review process offers employees just that chance, using a formalised procedure to ask, consider, and resolve just these sorts of questions. This eLearning course will teach you everything you need to know about employee dispute resolution through mediation.
WHAT STUDENTS LEARN
- What the peer review process is
- A process for employees to file grievances and for management to respond
- How to choose a facilitator and panel
- What is involved in the hearing process, from preliminary meetings to the hearing, and the decision process
- What responsibilities and powers a panel should have
- How to apply professional questioning and probing techniques
- Why peer review panels fail and how to avoid those pitfalls
WHAT TOPICS ARE COVERED
- What is peer review?
- Initiating the process
- The peer review panel
- Asking questions
- The peer review process
- Panel walk through
- Why does the process fail?
What is Peer Review?
To begin, participants will discuss what the peer review process is and is not.
Initiating the Process
This session will look at the first three stages of the process: filing a grievance, informing the defendant, and obtaining witness statements.
The Peer Review Panel
During this session, participants will learn who should be on the peer review panel.
Next, participants will hone their questioning and probing skills.
The Peer Review Process
This session will introduce participants to the remainder of the peer review process: preparation, the hearing itself, and the decision making process.
The bulk of the afternoon will be spent role playing a peer review scenario.
Why Does the Process Fail?
To wrap things up, participants will explore common reasons why the peer review process fails and how to avoid or resolve these problems.