High Reliability Organisations

£1,550.00

This course is an instructor led one day course within the UK.

We are able to tailor courses to your specific requirements.

For shorter options and  International locations contact us.

COURSE SUMMARY

Today’s world is full of the unexpected. System failures, terrorism events, disease outbreaks, and superstorms disrupt businesses every day, sometimes to an unrecoverable point. Despite these challenges, some services (such as power plants, hospitals, and airports) have no choice but to continue operating.

This one-day course will explore how these organisations maintain high reliability even in times of serious crisis and stability. We will share their secrets in a way that can be applied to all organisations in order to create high reliability and continued success.

WHAT STUDENTS LEARN

  • Define the characteristics of a high reliability organisation
  • Define key concepts required for high reliability, including mindfulness and expectations
  • Describe the five principles governing high reliability organisations: preoccupation with failure, resistance to simplification, sensitivity to operations, commitment to resilience, and deference to expertise
  • Audit activities at all stages to assess the business’ reliability

WHAT TOPICS ARE INCLUDED

  • What is a High Reliability Organisation?
  • Key Concepts
  • The Anticipation Principles
  • The Containment Principles
  • Auditing for High Reliability
  • Test Driving

COURSE OUTLINE

What is a High Reliability Organisation?

This session gives students a look at what a high reliability organisation (HRO) is and what high reliability organisations have in common. This session also takes a look at the Deepwater Horizon oil rig disaster which is examined throughout the course.

Key Concepts

Once students have a grasp of what constitutes a high reliability organisation this session takes it further and explores the key concepts for the fundamental principles of a high reliability organisation. These concepts are discussed in depth and it is considered why they are important to these organisations. A case study allows students to apply the principles to a real-life situation.

The Anticipation Principles

The five keep principles of HROs are divided into two separate sections. The first section focuses on anticipating unexpected events and preparing for them. These principles are known as anticipation principles including: preoccupation with failure, resistance to simplification, and sensitivity to operations. These principles will be applied to the Deepwater Horizon disaster.

The Containment Principles

The containment principles follow upon the anticipation principles and act upon negative events that sometimes happen regardless of anticipation and preparation. These principles recognise this and give ways to mitigate the impact of these events. The principles of commitment to resilience and deference to expertise are explored here and are applied to Deepwater Horizon.

Auditing for High Reliability

This session takes students through a look at a few types of audits of HROs. Also provided are some sample questions to help students assess the presence of each of the high reliability principles in their organisations. A case study is also considered to practice applying a basic auditing technique.

Test Driving

In this session students are presented with an in-depth case study which allows them to reflect upon all the principles and practices illustrated in this course.

Workshop Wrap-Up

At the end of the course, students will have an opportunity to ask questions and fill out an action plan.

 

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