Hiring for Success: Competency Based Interviewing Techniques – eLearning

COURSE SUMMARY

Interviewing sounds easy enough: you arrange for a conversation between you and potential candidates, and then select the best person for a particular position. But what if you could refine the process in such a way that you were confident that you are selecting the right person? How do you separate the good from the great, when they have similar work experience and strengths to offer? This course will give you the skills and tools to hire successful candidates.

WHAT STUDENTS LEARN

• How to recognise the costs incurred by an organisation when a wrong hiring decision is made
• Ways to develop a fair and consistent interviewing process for selecting employees
• How to prepare better job advertisements and use a variety of markets
• How to develop a job analysis and position profile
• How to use traditional, behavioural, achievement oriented, holistic, and situational (critical incident) interview questions
• Communication skills that are essential for a skilled recruiter
• How to effectively interview difficult applicants
• Ways to check references more effectively
• Basic employment and human rights laws that can affect the hiring process

WHAT TOPICS ARE COVERED

• History of the interviewing process
• The recruitment and selection process
• Cost analysis
• Job analysis and position profiles
• Finding candidates and advertising guidelines
• Screening resumes and performance assessments
• Problems recruiters face and interviewing barriers
• Non-verbal communication and types of questions
• Traditional vs. behavioural interviews
• The critical incident technique
• Difficult applicants
• Interview preparation and format
• Scoring responses and checking references
• Human rights

COURSE OVERVIEW

This course  will help you teach participants how to:

• Recognise the costs incurred by an organisation when a wrong hiring decision is made.
• Develop a fair and consistent interviewing process for selecting employees.
• Prepare better job advertisements and use a variety of markets.
• Be able to develop a job analysis and position profile.
• Use traditional, behavioural, achievement oriented, holistic, and situational (critical incident) interview questions.
• Enhance communication skills that are essential for a skilled recruiter.
• Effectively interview difficult applicants.
• Check references more effectively.
• Understand the basic employment and human rights laws that can affect the hiring process.

You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

History of the Interviewing Process

The day will begin with a brief lecture on the history of the interviewing process, including Alfred Binet’s ideas, stress interviewing, and structured interviewing.

The Recruitment and Selection Process

During this session, we will take a quick look at the six stages of the hiring process.

Factors in the Hiring Process

We will examine the three levels of factors in the hiring process in this session.

Cost Analysis

During this session, participants will analyse the cost of hiring an employee.

Job Analysis and Position Profiles

Determining just what you’re hiring for is the second stage of the hiring process. We will look at performing a job analysis and writing a position profile in this session.

Determining the Skills You Need

Once you have analysed what the job will entail, you will need to determine what technical and performance skills the candidate will need. We will examine various ways of doing this during this session.

Finding Candidates

During this session, we will examine the advantages and disadvantages of various advertising methods.

Advertising Guidelines

If you’re going to spend time and money looking for a candidate, you should make sure your ad passes the ten tests of advertising. In this session, participants will learn about these tests and apply them to job advertisements.

Screening Resumes

Now that you have the stack of resumes on your desk, what are you going to do with them? Our recommendation is to use a resume screening guide. During this session, participants will learn what that is, how to develop one, and how to use it.

Performance Assessments

In addition to interviewing, you may also choose to have candidates complete a technical or performance exercise. Participants will look at both types of exercises in this session.

Problems Recruiters Face

During this session, participants will discuss some common mistakes recruiters make and how to avoid them.

Interviewing Barriers

There are also some human mistakes that recruiters make; that will be your focus during this lecture.

Non-Verbal Communication

During an interview, it is crucial to be aware of the non-verbal signals that you are giving and receiving. In this session, participants will explore some of these signals through a lecture and an exercise.

Types of Questions

Obviously, the ability to ask questions is crucial to an interview. During this session, participants will learn how to use open questions, closed questions, and probes.

Case Study: Itlex Manufacturing

To wrap up the first day, participants will work on a case study to help Mitchel Hampton figure out why he had to fire an employee he recently hired.

Traditional vs. Behaviour Interviews

During this session, participants will look at what behavioural interviewing is and how it differs from traditional interviewing. Participants will also have the opportunity to develop some sample behavioral questions.

Other Types of Questions

There are two more key types of questions that you can use during an interview: achievement oriented and holistic. Participants will take a brief look at both types during this session.

The Critical Incident Technique

Another type of interview question asks the candidate how they might behave in a certain situation. Participants will explore why these questions are so valuable, how to develop them, and how to use them.

Listening for Answers

Listening for what the candidate does and does not say is just as important as asking the right questions. During this session, participants will learn some key listening skills.

Difficult Applicants

During this session, participants will role play one of four difficult applicants in a mock interview. They will also learn ways to get the information they’re looking for out of these types of people.

Interview Preparation and Format

During this session, participants will learn some things that they should do before, during, and after the interview.

Other Interview Techniques

During the interview, there are some techniques that interviewers can use to keep things moving. This session will cover five of the most common methods.

Scoring Responses

During this session, participants will learn how to use performance-based rating scales.

Checking References

In this session, participants will learn how to check references and use a reference guide.

Human Rights

Through a brief lecture, participants will learn about some of the key human rights issues that recruiters face.

Skill Application

Participants will spend the afternoon of Day Two and Three developing an interview guide and role-playing the interview using all the skills they have learned.

Pre-Assignment Review

The course will wrap up with a review of the pre-assignment.

Workshop Wrap-Up

At the end of the course, students will have an opportunity to ask questions and fill out an action plan.