Supervisors represent an important force in the economy. You have the power to turn on or turn off the productivity of the people who report to you. You are the crucial interface between the employee on the shop floor or the service desk and the managers of the organisation. Although you usually have more technical experience than the employees you supervise, you may not have had a lot of leadership experience. This course will give you the skills in communication, coaching, and conflict that you need to be successful.
WHAT STUDENTS LEARN
- Ways to prioritise, plan, and manage their time.
- How to identify their primary leadership style.
- How to develop some flexibility to use other leadership styles.
- Ways to meet the needs of employees and co-workers through communication and coaching.
WHAT TOPICS ARE COVERED
- Pre-assignment review
- What’s your type? How about mine?
- Understanding leadership
- Managing your time and your energy
- The commitment curve
- Employee development models
- Dealing with conflict and difficult issues
What’s Your Type? How About Mine?
In this session, participants will complete a self-assessment to help them identify their leadership style.
This session will explore several different leadership models, including Situational Leadership II® and servant leadership. Onboarding, orientation, and performance management will also be covered.
Managing Your Time and Your Energy
In this session, participants will learn how to get organised, set goals, and manage their time.
The Commitment Curve
Next, participants will learn about the commitment curve and how to use it to build employee engagement.
Employee Development Models
This session will give participants a model for effective coaching. “You” and “I” messages will also be discussed, along with the consequences and benefits matrix.
Dealing with Conflict and Difficult Issues
In this session, participants will learn seven techniques for resolving conflict.
What Successful Leaders Do
The course will wrap up with a look at practices of successful leaders and organisations.
At the end of the course, students will have an opportunity to ask questions and fill out an action plan.
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