Success as a manager is heavily influenced by how well your team operates and what kind of results they achieve. Is your team able to solve problems? Can they resolve conflict? Are they enthusiastic and motivated to do their best? Do they work well together? This eLearning course is designed for participants who want to develop their team leadership skills and unleash the talent of their individual team members.
WHAT STUDENTS LEARN
- Identify different types of teams.
- Build teamwork by recognising and tapping into the 12 characteristics of an effective team.
- Promote trust and rapport by exploring your team player style and how it impacts group dynamics.
- Recognise the key elements that move a team from involvement to empowerment and how to give these elements to your team.
- Develop strategies for dealing with team conflict and common problems.
WHAT’ TOPICS ARE COVERED
- Organisations today, types of teams, team norms
- The TORI team building model
- Beckhart’s team activities
- Stages of team development and shaping factors
- Parker’s 12 characteristics of great teams
- Team player types
- The trust/relationship model
- Creative, lateral, and vertical thinking
- Interventions for team leaders
- Resolving conflict and solving problems
- SWOT analysis and developing team action plans
To begin the course, we will look at how changes in organisations have affected teams.
Types of Teams
During this session, we will define the word “team.” We will also look at some different team models, including traditional teams, task forces, and virtual teams.
In this session, participants will establish some team norms: ground rules that a team can use to help them work together.
The TORI Team Building Model
One way of looking at team development is the TORI model. Participants will experience this model through a fun exercise.
In 1972, Richard Beckhart said that there are four activities a group should perform on a regular basis if they desire to grow into a team. Since researchers today still agree on these four activities, we will spend some time exploring each activity.
The Four Stages of Team Development
Every group of people, whether they are a team or just a group working together, grows and evolves. We will spend this session looking at Bruce Tuckman’s five stages of team development: forming, storming, norming, performing, and adjourning.
Characteristics of Great Teams
The 12 characteristics of effective teams were developed by Glenn Parker, who has devoted his whole life’s work to studying teams. We will discuss the first four characteristics in this session.
Civilized Disagreements and Consensus
This session will focus on the next two characteristics: civilized disagreements and consensus decisions.
Next, participants will learn tips for open team communication, Parker’s seventh characteristic of effective teams.
Clear Roles and Assignments
This session is all about Parker’s eighth characteristic.
This session is all about Parker’s ninth characteristic. Participants will also explore shared leadership through a fun activity.
Team Player Types
During this session, participants will score their pre-assignment. Participants will then work in small groups to discuss the strengths and weaknesses of their team player style. This will address the final three characteristics of effective teams.
The Trust/Relationship Model
In this session, participants will look at how trust impacts relationships through a lecture and small group work.
Lateral and Vertical Thinking
This session will examine two types of thinking: lateral and vertical. We will also look at how these thinking models affect creativity.
Creative Team Thinking
During this session, participants will discuss various creative thinking methods, including brainstorming and brainwriting. They will also discuss Edward De Bono’s six thinking hats.
Team Shaping Factors
First, participants will discuss the four factors that shape a team during a lecture. Then, participants will apply the knowledge to a case study.
Team problem solving needs a three-phase approach: problem identification, decision making, and planning and organising. We will look at this model through a combination of lectures and group work.
Interventions for Team Leaders
This session will look at some common problems that teams face and some recommended solutions.
Solving conflict in a positive way is key for building a strong team. This session will look at tips for resolving conflict. Participants will also take part in a role play to demonstrate the concepts learned.
Performing an analysis of the team’s strengths, weaknesses, opportunities, and threats can be a great tool for development. We will discuss how to perform such an analysis, and then participants will work in small groups to complete a case study.
Developing Team Action Plans
To wrap up the course, we will look at some planning tools that teams can use to help them grow and improve, including improvement plans and action plans.
At the end of the course, students will have an opportunity to ask questions and fill out an action plan.