“You can’t hide your lyin’ eyes,” the Eagles cautioned in their mid-1970s Top 40 hit. And they were right. We like to think that words are what matters. But in communicating with other people, what we do is at least …
Soft skills are can be defined as a cluster of productive personality traits that characterise one’s relationships in a milieu. These skills can include social graces such as interpersonal skills, emotional intelligence communication abilities, personal habits, cognitive or emotional empathy, time management, teamwork …
Line managers or leaders are always looking for something from their team, improved productivity, customer service, engagement to name a few. This relationship is a two way street, individuals need something from the organisation this is not necessarily cash, but …
